Privacy Policy

Information Collection

We collect information that you provide directly to us and information that is automatically collected when you use the app:

• Personal and Account Information: Name, email address, phone number, and account credentials (username/password).
• Business Data: Information related to jobs, client details, company assignments, notes, and task progress.
• Media Data: Audio recordings of business calls processed through the app for quality and record-keeping purposes.
• Device Information: Device model, operating system version, unique identifiers, and mobile network info.
• Location Data: If authorized, we collect precise location data of technicians to facilitate job assignments and track service progress.

Use of Information

We use the collected information to:

• Provide, maintain, and improve the Kesher platform.
• Facilitate communication between dispatchers, technicians, and clients.
• Manage job scheduling and route optimization.
• Process and store business records, including call logs and notes.
• Send technical notices, updates, and support messages.

No mobile opt-in data will be shared with third parties for marketing purposes.

Data Sharing and Multi-Tenancy

• Data Isolation: Your information is only accessible to authorized users within your specific company environment (Tenant isolation).
• Third-Party Service Providers: We may share data with partners like Twilio or RingCentral solely to perform functions on our behalf (e.g., processing calls).
• Legal Requirements: We may disclose info if required by law or valid requests by public authorities.

Data Security

We implement industry-standard security measures, including HTTPS encryption for data in transit and secure SQL Server storage, to protect your personal and business information.

Data Retention

We retain your information for as long as your account is active. You may request the deletion of your account and associated data by contacting your administrator or our support team.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal data. These can be managed within the app settings.

Children's Privacy

Our services are intended for professional use and are not directed to individuals under the age of 18.

Changes to This Policy

We may update this policy periodically. We will notify you of changes by updating the "Last Updated" date at the top of this page.

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